Refund policy

Return & Refund Policy

At Brothers, we want you to enjoy every bag of coffee you receive.

Because coffee is a fresh food product, we're unable to accept returns on opened bags. If there's ever a problem with your order, though, we'll do everything we can to make it right.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please email us within 7 days of delivery at brothersroastingco@gmail.com with your order number and a photo of the issue. We'll make it right as quickly as we can—whether that means sending a replacement or issuing a refund.

Not the Coffee You Were Hoping For?

Coffee is deeply personal, and every palate is different. If the coffee you chose wasn't the right fit, we'd love the opportunity to help you find one you'll enjoy.

Just send us a note at brothersroastingco@gmail.com, and we'll work with you to make it right. Whether that's recommending a different coffee, offering brewing advice, or finding another solution, we're here to help.

Returns

For food safety reasons, we cannot accept returns of opened coffee.

If you received unopened merchandise or brewing equipment and would like to request a return, please contact us within 14 days of delivery. Items must be unused and in their original condition. Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.

Refunds

Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your statement.